Got RROD- shite customer support

[Anthony1888]

Console died after 2 and a bit years. Firstly, that is pathetic in itself- £150 quid per year is not a good investment. So I call up and I'm assured that getting the shipping labels e-mailed to me is the best thing- I ask my friends, who did it online, and they had a box sent to them and had nothing to worry about. So I call back and ask for this, I'm told it doesn't happen and that I will have new labels e-mailed to me. All I have to do is get a box, bubblewrap and call UPS This is not the way to treat customers- the fuck up is Microsoft's and Microsoft's only, they rushed the job to get their hands on our cash so they should pick up the pieces when it all falls apart.

They should organise packaging
and
They should organise shipping.

Bottom line is, however, they should build a stable console. Bastards.

Thoughts, am I being too harsh?

[super_hoops1967]

if you sort the box out yourself then it'll be sent off quicker than then posting one to you then you posting it all back to them, i think that might be why they've done that.

I understand why your angry tho, it would piss me off if i paid out £300 on somet only for it to break.


at least they're fixing it for free tho i suppose.....M$ support is piss poor tho

[FuseAQM]

Is that just an over-seas thing? I'm with your friends, I've always just had a box shipped to me as soon as we went over the "Did you try cycling the XBox?" and all that jazz.

[PS3_Lover]

What do you expect from a shit ass console...shit ass support.