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Try it without the harddrive and also try clearing your cache
To clear your cache:
Go to the system blade and then select memory.
Press Y on the HD symbol and then press X,X,Left Bumper, Right Bumper, X,X. Once you do this a messsage will appear saying: Do you want to perform maintenance on your Xbox 360 storage devices? Hit yes.
If neither of those change it then I'd suggest calling them again.
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